POLICIES
T's & C's
Terms and Conditions for Em Carters Art Introduction Welcome to Em Carters Art. We are an independent artist specializing in original artworks, prints, and wearable art. By purchasing from our website, you agree to the following Terms and Conditions. Definitions "Artwork" refers to original paintings, drawings, digital drawings and other artistic creations. "Customer" refers to you, the buyer. "We" refers to Em Carters Art, the seller. Products We offer original artworks, limited edition prints, prints and wearable art pieces. Each product is carefully handcrafted or designed by Em Carters Art. Product descriptions and prices are listed on our website. Pricing & Payments All prices are listed in $AUD. We accept payments through PayPal, credit card, bank card and taxes will be added where applicable. Shipping & Delivery We ship Australia-wide. Original art and prints are shipped at no additional cost to the customer. Orders are typically processed within 3 business days. Shipping fees are calculated at checkout, if any apply. Delivery times may vary based on your location. Once shipped, you will receive a tracking number. Returns & Refunds We want you to love your purchase! If you are not satisfied, you may return eligible items within 14 days for a full refund or exchange. Returns must be received in as-new condition to be accepted. Custom orders and personalized items are non-refundable. Copyright & Usage Rights All artwork remains the intellectual property of Em Carters Art. By purchasing, you are granted a non-exclusive, personal license to display the artwork. Reproduction or resale of the artwork is prohibited without permission. Custom Orders & Commissions Custom orders require a 50% deposit, and the remainder is due upon completion. Custom artwork may not be returned or refunded unless it is defective or damaged. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 3 days of receiving it. We may request photos of the damage, and we will provide a refund or replacement as needed. Limitation of Liability Em Carters Art is not responsible for lost, stolen, or damaged items during shipping. We will do our best to assist in locating lost packages or providing replacements for damaged goods. Privacy & Data Collection We value your privacy. Any personal information you provide will only be used for processing orders and delivering your items. We do not share or sell your data to third parties. Governing Law These terms are governed by the laws of Australia, and any disputes will be resolved in the appropriate courts. Amendments We reserve the right to modify these terms at any time. Any updates will be posted on this page, and the date of the last revision will be noted at the bottom.
Terms & Conditions for Emmy Bones. Welcome to Emmy Bones. By using this website and purchasing from Emmy Bones through emcarters.com.au, you agree to the following Terms & Conditions. About Emmy Bones Emmy Bones is a small Australian creative business producing handmade wearable art and reclaimed textile garments. All pieces are individually handmade and many are created using vintage, reclaimed, or repurposed materials. Product Information Every effort is made to accurately describe and photograph products. Due to the handmade nature of the work and the use of reclaimed textiles: Each garment is completely unique Minor irregularities, wear, fading, repairs, or imperfections may be present Colours may appear slightly different depending on screen settings Measurements are approximate and provided as accurately as possible These characteristics are considered part of the nature and aesthetic of the garment, not faults. Pricing All prices are listed in Australian Dollars (AUD). Prices may change at any time without notice. Orders Orders are subject to availability. Emmy Bones reserves the right to refuse or cancel any order where necessary, including in cases of pricing errors, suspected fraud, or unavailable stock. If an order is cancelled after payment, a full refund will be issued. Shipping Orders are shipped from Canberra, Australia. Shipping costs and estimated delivery times are provided at checkout where possible. Delivery timeframes are estimates only and may vary. Emmy Bones is not responsible for delays caused by postal services, customs processes, or events outside reasonable control. Customers are responsible for ensuring shipping details are entered correctly. Returns & Refunds Please choose carefully before purchasing. Due to the one-of-a-kind handmade nature of Emmy Bones garments, returns for change of mind are not accepted. Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if an item has a major fault or is significantly different from its description. Vintage and reclaimed fabric characteristics, minor irregularities, fading, wear, or handmade variations are not considered faults. If you believe your item has arrived damaged or faulty, please contact Emmy Bones within 7 days of delivery at: emcartersart@gmail.com Garment Care Care instructions are provided with each garment and should be followed carefully. Emmy Bones is not responsible for damage caused by incorrect washing, drying, storage, or general wear after purchase. Intellectual Property All artwork, garment designs, photographs, branding, text, and website content remain the intellectual property of Emmy Bones and Emily Carters unless otherwise stated. Content may not be copied, reproduced, or used commercially without written permission. Limitation of Liability To the maximum extent permitted by law, Emmy Bones is not liable for indirect, incidental, or consequential damages arising from the use of this website or purchased products. Nothing in these Terms excludes rights provided under Australian Consumer Law. Privacy Please refer to the Privacy Policy for information about how personal information is collected and handled. Contact For any questions regarding these Terms & Conditions, please contact: Emily Carters emcartersart@gmail.com
Privacy Policies
Privacy Policy for Em Carters Art Last Updated: August 2nd 2025 At Em Carters Art, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us. 1. Information We Collect We collect the following types of personal data when you interact with our website: Personal Identification Information: Name, email address, phone number, shipping address, billing address. Payment Information: Payment method details (e.g., credit card number, PayPal account) are processed by third-party payment providers and are not stored on our servers. Order Information: Details about your purchases (product name, quantity, price). Technical Information: IP address, browser type, device information, and browsing history for improving our website and customer experience. 2. How We Use Your Information We use the personal information we collect for the following purposes: To Process Orders: To fulfill and deliver your orders, including shipping and billing. To Communicate With You: To send order confirmations, updates, or respond to inquiries or customer service requests. To Improve Our Services: To enhance the user experience on our website, troubleshoot, and optimize performance. Marketing Communications: If you opt-in, we may send you promotional emails or updates about new products, events, or offers. You can unsubscribe at any time. 3. How We Protect Your Information We use industry-standard security measures to protect your personal data. These measures include: Encryption: All payment information is encrypted using SSL (Secure Socket Layer) technology during transmission. Secure Servers: Your data is stored on secure servers with restricted access. Payment Processors: We use third-party payment processors like PayPal and Stripe, which have their own security protocols in place. However, no method of online transmission or storage is completely secure, and while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. 4. Sharing Your Information We do not sell, rent, or trade your personal information. We may share your personal data with third parties only in the following circumstances: Third-Party Service Providers: We may share your information with trusted third-party vendors to facilitate services such as payment processing, order fulfillment, and email marketing. These providers are obligated to protect your information and can only use it for the purposes specified by us. Legal Compliance: We may disclose your information if required to do so by law or to protect the rights, property, or safety of Em Carters Art, our customers, or others. 5. Cookies and Tracking Technologies We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device when you visit our site. Types of Cookies We Use: Essential Cookies: These are necessary for the operation of the website (e.g., shopping cart functionality). Performance Cookies: These help us understand how visitors interact with our site, so we can improve its functionality. Marketing Cookies: These are used to track your activity on our site and display relevant ads or offers. You can control cookies through your browser settings. Please note that disabling cookies may affect your experience on our site. 6. Your Data Rights As a customer, you have the following rights regarding your personal data: Access: You can request access to the personal data we hold about you. Correction: You can request corrections to any inaccurate or incomplete data. Deletion: You may request that we delete your personal information (subject to legal retention requirements). Opt-out: You can opt-out of receiving marketing communications at any time by clicking the "unsubscribe" link in the email or contacting us directly. To exercise these rights, please contact us at emcartersart@gmail.com. 7. Third-Party Links Our website may contain links to third-party websites, such as social media platforms or external services. We are not responsible for the privacy practices of these sites. Please review their privacy policies before submitting any personal information. 8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information. 9. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: Email: emcartersart@gmail.com Phone: 0400354588 Website: emcartersart.com.au
Privacy policy for Emmy Bones This Privacy Policy explains how Emmy Bones collects, uses, and protects your personal information when you visit or make a purchase from emcarters.com.au. Who We Are Emmy Bones is an Australian small creative business creating handmade wearable art and reclaimed textile garments. For any privacy-related questions, you can contact: Emily Carters Email: emcartersart@gmail.com What Information We Collect When you place an order, contact us, or use the website, we may collect personal information including: Your name Shipping and billing address Email address Phone number Payment information (processed securely through third-party payment providers) Order details Any information you provide through contact forms or email communication We may also collect non-personal website data such as browser type, pages visited, and general analytics information through cookies or website tools. How Your Information Is Used Your information may be used to: Process and ship orders Communicate with you about your order Provide customer support Improve the website and customer experience Send occasional updates or marketing emails if you have opted in Payment Information Payments made through the website are processed securely by third-party payment providers. Emmy Bones does not store your full credit card or payment details. Sharing Your Information Your personal information will never be sold. Information may be shared only where necessary with trusted third parties such as: Payment providers Shipping and postal services Website hosting or e-commerce platforms Legal or regulatory authorities where required by law Cookies & Analytics This website may use cookies or similar technologies to improve user experience and analyse website traffic. You can usually disable cookies through your browser settings if preferred. Data Security Reasonable steps are taken to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no internet transmission or electronic storage method is completely secure. Your Rights Under Australian privacy law, you may request access to personal information held about you and request corrections if needed. To make a request, please contact us via email. Third-Party Links This website may contain links to third-party websites or services. Emmy Bones is not responsible for the privacy practices of those external websites. Changes to This Policy This Privacy Policy may be updated from time to time. Updated versions will be posted on this page with a revised effective date. Contact For any questions about this Privacy Policy or your personal information, please contact: Emily Carters emcartersart@gmail.com
digital product policy
Digital Product Policy for Em Carters Art Last Updated: August 2nd 2025 At Em Carters Art, we strive to provide high-quality digital products, including digital art files, printables, design assets, and other downloadable items. By purchasing from our site, you agree to the terms outlined in this Digital Product Policy. 1. Digital Products Available for Sale We may offer the following types of digital products: Digital Art Files: High-resolution files (e.g., JPEG, PNG, PDF, etc.) for artwork that can be downloaded and printed by the customer. Printable Products: Art prints, planners, stationery, or other printable items. Design Assets: Files for commercial use, including graphics, logos, or patterns. Other Digital Products: Files such as but not limited to ebooks, poems. All digital products are available for immediate download once the purchase is complete. We do not ship physical items for digital purchases. 2. Digital Product Delivery After completing your purchase, you will receive a link to download your digital product(s) via email or through your account on our website (depending on the platform you're using). You will have 5 days to download the product from the provided link. If you miss the download window, please contact us, and we will assist you in accessing your product. 3. Usage Rights Personal Use: Unless otherwise stated, the digital products are for personal use only. You may print, display, and use the artwork for personal projects (e.g., decorating your home or gifting). Commercial Use: Some products may allow commercial use (e.g., print-on-demand businesses or for resale). However, you must check the product description to verify whether commercial use is permitted. Commercial use usually requires an additional license or agreement. Prohibited Uses: You may not reproduce, redistribute, sell, or share the digital product with others without explicit permission from Em Carters Art. You are also prohibited from modifying the artwork and using it for any unlawful purposes. 4. Refunds & Exchanges Because digital products are delivered immediately and cannot be returned once downloaded, all sales are final. We do not offer refunds or exchanges on digital products. However, we will review each case individually and may offer a refund or exchange under the following circumstances: Defective Files: If you receive a corrupted or faulty file, we will replace it at no additional cost. Technical Issues: If you're unable to download the digital product due to a technical issue on our end, we will provide a new download link or assist in troubleshooting. If you encounter any issues with your purchase, please contact us within 30 days of your purchase, and we'll do our best to resolve it. 5. File Format & Compatibility The digital products we sell are in standard file formats (such as PDF, JPEG, PNG, etc.). Please ensure you have the proper software and tools to open and use the files (e.g., Adobe Reader for PDFs, image editing software for JPEG/PNG files). If you’re unsure whether the product is compatible with your system, feel free to reach out to us before making a purchase. 6. Licensing All digital products sold by Em Carters Art are subject to a single-user license, meaning only one person may use the digital product. If you wish to purchase a multi-user or commercial license, please contact us for further details. By purchasing a digital product, you are granted a license to use it according to the terms outlined in this policy. The copyright of the digital product remains with Em Carters Art, and all rights not explicitly granted are reserved. 7. Support for Digital Products If you encounter any issues with your digital purchase (such as problems downloading, opening, or using the file), please contact our customer support team at emcartersart@gmail.com. We will respond to inquiries within 2 business days. We do not provide technical support for general software or hardware issues, but we will assist with issues related to your specific digital product purchase. 8. No Physical Products All products sold under this policy are digital. No physical goods will be shipped unless explicitly stated. If you are looking for a physical version of a digital product (such as a printed art piece), please refer to our physical products T’s&C’s. 9. Intellectual Property All digital products sold on our site remain the property of Em Carters Art and are protected by copyright laws. You are purchasing a license to use the product, not the intellectual property rights. You may not modify, sell, or distribute the product in any form without our explicit permission. Unauthorized use may result in legal action. 10. Amendments to the Digital Product Policy We may update or change this policy from time to time. Any updates will be posted on this page with the updated date. We recommend reviewing this policy periodically to stay informed about any changes. Contact Us If you have any questions or concerns about our Digital Product Policy or need assistance with your purchase, please reach out to us at: Email: emcartersart@gmail.com Phone: 0400354588 Website: emcarters.com.au
CARE INSTRUCTIONS FOR WEARABLES
EMMY BONES CARE INSTRUCTIONS CARE LABEL FOR EMMY BONES One-of-a-kind garment handmade from a variety of reclaimed vintage textiles. I cannot always know the exact fibre components for each garment as I purchase fabric second hand without access to that information. As such, washing your coat only when absolutely necessary and following the gentlest possible laundering guidelines are my advice. The garments are generally made from at least two fibres. Before they are made into wearable art, all fabrics involved in the creation are washed. CARE Cold hand wash only Do not soak Do not bleach Do not tumble dry Dry flat in shade Cool iron if needed Treat gently Spot cleaning with cool water and a mild detergent recommended You can lay your coat on a towel after washing and gently roll it up in the towel to absorb some of the excess moisture before laying it out to dry. Due to the use of vintage and reclaimed fabrics, small irregularities, fading, damage or wear are part of the character of the piece. Damage that existed in the original fabrics that has been kept/incorporated into the final piece have been documented in the photos of the piece on my website. Made in Australia Any questions regarding care of your garment should be emailed to emcartersart@gmail.com